Doing Business with Naturopatch

Privacy Policy

What Personal Information About Customers Does Naturopatch Gather?
The information we learn from customers helps us personalize and continually improve your shopping experience at Naturopatch. Here are the types of information we gather.

  • Information You Give Us: We receive and store any information you enter on our Web site or give us in any other way.
  • Automatic Information: We receive and store certain types of information whenever you interact with us. For example, like many Web sites, we may use "cookies," and when enabled, we obtain certain types of information when your Web browser accesses Naturopatch.
  • E-mail Communications: To help us make e-mails more useful and interesting, we often receive a confirmation when you open e-mail from Naturopatch if your computer supports such capabilities. If you do not want to receive e-mail or other mail from us, please advise us.

Does Naturopatch Share the Information It Receives?
Information about our customers is an important part of our business, and we are not in the business of selling it to others.

How Secure Is Information About Me?
We work to protect the security of your information during transmission by using Secure Sockets Layer (SSL) software, which encrypts information you input.
We reveal only the first four digits and last four digits of your credit card numbers when confirming an order. Of course, we transmit the entire credit card number to the appropriate credit card company during order processing. It is important for you to protect against unauthorized access to your password and to your computer. Be sure to sign off when finished using a shared computer.

Ordering
Children
Naturopatch does not sell products for purchase by children. We sometimes sell children's products for purchase by adults. If you are under 18, please use Naturopatch only with the involvement of a parent or guardian.
Promotional Offers
Many great promotional offers are available at Naturopatch. When taking advantage of one, be sure to read the entire list of restrictions associated with that promotion. If your order does not seem to reflect all the benefits mentioned in the promotion, you may want to review the specific promotion's restrictions at that time. To qualify for a specific promotion, your order must be placed during the specified promotion period. We are unable to apply special discounts to items ordered before or after the dates of a promotional offer. Orders that are shipped to multiple addresses are also not eligible.
Take advantage of our FREE Smart Shopper shipping? Free shipping is occasionally available for specific products or from specific merchants. Offers will be indicated on relevant product detail pages.
Payment Methods We Accept
Naturopatch accepts Visa, MasterCard, Discover and American Express.

Returns

  • Damaged or Defective merchandise must be reported to Naturopatch within 5 days of receiving product. Replacements will be sent or credit will be applied, depending on the situation.
  • If Naturopatch ships the wrong product in error, we will issue a call tag, and ship out the correct product, at no cost to the customer.
  • Customer returns – we will issue a credit to your wholesale account for the product that was returned.
  • Products returned to Naturopatch for reasons other than customer complaint or a customer return, are subject to a 15% restocking fee. Any product older than 6 months is subject to a 50% restocking fee. No product older than 1 year will be accepted for return.
  • Product exchanges are allowed within the first 6 months from the date of purchase.
  • Returns for products purchased from a distributor – please contact the distributor for their policy.
  • No returns or exchanges on expired product, unless Naturopatch shipped short dated product (within 9 months of the expiration date)

Shipping
Shipping Rates
Naturopatch ships only to domestic United States addresses.
Free Smart Shopper Shipping

  • How do I take advantage of FREE Smart Shopper Shipping?
    • Place $60 or more of eligible Naturopatch products in your Shopping Cart.
    • Proceed to checkout.
    • Ship your items to a single United States only address.
    • Free Shipping will automatically be selected. Note that order may take up to an additional 3 to 5 days to ship.
    • Place your order, and enjoy the free shipping!*
      *Canceling items, combining orders, or changing your shipping address, speed, or preference might affect your order's eligibility for Smart Shopper Shipping.

    Restrictions

    • Applies only to orders with $60 or more of merchandise, excluding taxes
    • Applies to U.S. delivery addresses in the 50 states only, including Alaska and Hawaii, but is subject to other geographic shipping restrictions that may apply to particular products.
    • Applies to APO/FPO addresses when using a United States ZIP Code only.
    • Please note: Some special product, order, or handling fees may still apply.
    • You will not receive FREE Smart Shopper Shipping on your order if any eligible items are canceled, bringing the total below $60.
    • We reserve the right to change or discontinue FREE Smart Shopper Shipping at any time.

    Delivery Time
    When you place an order with Naturopatch, we will estimate shipping and delivery dates for you, based on the availability of your items and the shipping options you choose. Shipping date estimates will appear in the order form. Once you've placed your order, you will be able to see both shipping and delivery date estimates in the order confirmation e-mail and in the relevant order summary in Your Account.
    Calculating Cost
    Calculating shipping costs for orders from Naturopatch is easy. You'll be charged a per-item fee for each item in that shipment for orders totaling less than $25. Shipping is free for orders totaling more than $60.
    Shipping to Prisons
    Naturopatch delivers to penitentiaries, but we strongly suggest you contact the prison first to confirm that they accept deliveries and to note any special regulations the prison might have. Some prisons don't allow delivery of certain product. Others place a limit on the number of items contained in a package.
    We're unable to affix any special labels or instructions to the packages and on the outside will indicate only the destination address, our company name, and our return address. We also cannot allow gifts to be sent anonymously to inmates; the sender's billing address will appear on the order invoice.
    Because inmates cannot sign for deliveries, packages must be sent via U.S. Mail. While Naturopatch often sends packages via U.S. Mail, we also use UPS, FedEx, and Airborne Express. Unfortunately, there is no way for customers to request a specific shipper, but we will try to accommodate your request. Enter “Shipment to Prison - Ship U.S. Mail” in the comments section of your order. To avoid delivery problems, you might consider having the items shipped to you and then shipping them to the penitentiary via U.S. Mail.
    Why Was My Package Undeliverable?
    Occasionally packages are returned to us as undeliverable. When the carrier returns an undeliverable package to us, we issue a full refund (including shipping charges). We are unable to re-ship orders that are returned to us as undeliverable. If you would still like to purchase items that were undeliverable, you are welcome to place a new order on our Web site. If you suspect your order cannot be delivered as addressed and you have not received confirmation of its return or refund after 4 weeks from the estimated delivery date, please contact us.
    Our carriers may deem a package undeliverable for one of the following reasons:

    • Incorrect Address. If the address is incorrect or outdated, the package is typically returned to us by the carrier or the unintended recipient. Please double-check your address carefully when placing a new order. If an APO or FPO address is entered as an international address, the package will not reach its destination.
    • Address Format. If a post office box address was entered in a format our system does not recognize, the package may be shipped through a carrier that cannot deliver to a post office box. To ensure that such packages are routed through the proper carriers, please enter the box number as "PO BOX" followed by the number.
    • Other Address Problems. If the order is being shipped to a prison, there may be delivery restrictions associated with the items or shippers. These restrictions are determined by the penitentiary and may vary. In rare cases, it is also possible that the address label became illegible during the shipping and handling process.

    Failed Delivery Attempts
    Our carrier makes three attempts to deliver a package. Packages that contain more than $400 of merchandise will always require a signature; otherwise, it is generally up to the driver's discretion to determine whether a signature is required. If the driver feels it is best to obtain a signature and no one is present to accept the delivery after three attempts, the package will be returned to us.